Privacy Policy | Floor Lab Epoxy Flooring Melbourne
How Floor Lab Pty Ltd collects, uses and protects your personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
When you request a quote or contact us through our website, we collect your name, phone number, email address, and property address. We use this information solely to provide the services you have requested and to follow up on enquiries. We do not sell, rent, or share your personal information with third parties for marketing purposes.
How We Protect Your Information
Your personal information is stored securely and accessed only by Floor Lab staff who need it to perform their duties. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. If you have any concerns about how we handle your personal information, please contact us directly.
Your Rights
Under the Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To make an access request, contact us by phone or email and we will respond within a reasonable timeframe.
Third-Party Services
We do not sell, rent or trade personal information for third-party marketing. We use service providers where needed to operate the business, including website hosting, customer relationship management, email and SMS communications, and analytics platforms. These providers may process information on our behalf and may operate infrastructure outside Australia.
Our current website services include Replit for hosting, GoHighLevel for customer relationship management and enquiry follow-up, and Google Analytics for website usage measurement. Each provider handles information under its own privacy terms. For questions or privacy requests, contact john@floorlab.com.au.